They melt them down in the pot and re-use the metal to re-cast another one. They just send the tool to whoever has the contract to make the tools for them at the time. Dealers or stores don't really lose out on this switch out. Never had that at Sears when I've taken Craftsman (not Companion) hand tools in to be switched out. They won't repair or replace because they are too OLD. He ever went one step further above the local truck dealer and they still told him no deal. He is mad as hello about this and is telling everybody he can about how Snap-On screwed him over. What the heh? I thought they had a lifetime replacement policy if any of their stuff broke. Snap-On dealer told him they were NO LONGER UNDER WARRANTY. He had a couple ratchets break and some other (I don't remember exactly what it was) pieces that needed repair or replacement. My buddy has a boatload of Snap-On tools. ![]() Maybe Snap-On needs to change to Crap-On instead of calling Craftsman, Crapsman.
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